Privacy Policy

1. Introduction

TruLab Peptides (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website, you consent to the handling of personal information as described in this policy.

2. Personal Information We Collect

We may collect personal information including:

Name
Email address
Billing and shipping details
Business or institutional affiliation
Order and transaction details
Communications with us
We do not knowingly collect sensitive information unless required and lawfully permitted.

3. How We Collect Personal Information

Personal information is collected when you:

Place an order
Create an account
Contact us via email or forms
Subscribe to communications
Use our website (basic analytics and cookies)

4. Purpose of Collection

We collect personal information to:
Process and fulfill orders
Communicate with customers
Verify purchaser eligibility
Improve website functionality and security
Comply with legal and regulatory obligations
We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:
Payment processors
Shipping and fulfillment partners
IT and hosting providers
Professional advisers where required by law
All third parties are required to handle information securely and lawfully.

6. Overseas Disclosure

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy laws.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from misuse, loss, unauthorized access, modification, or disclosure.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

9. Cookies and Analytics

Our website may use cookies and basic analytics tools to improve functionality and user experience. You can disable cookies through your browser settings, though some features may not function properly.

10. Complaints

If you believe we have breached Australian privacy law, you may contact us using the details below. We will investigate and respond promptly.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.

12. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:
Email: lab@au.trulabpeptides.com
Business Name: TruLab Peptides